Skip to main content
Warum O2
Warenkorb
 Service
Frage

I want to cancel my contract as I am moving out of the country. Kindly help!

  • October 4, 2017
  • 4 Antworten
  • 299 Aufrufe
vikasrajr
Besucher:in
I have an O2 contract bearing no. +49 176 xxxxxx72. As I am moving out for good on 29.10.2017. Please kindly help me with the terminating procedure. Previously I have tried many times in canceling my contract, unfortunately, did not help me. Please do the needful.

Best Regards,

Vikas Raj Rajashekara

_____________

Edit o2_Jessica:

[i]Deleted the phone number. This is a public community, everyone can see what you're writing here!

4 Antworten

Frechnuss
Einsteiger:in
Forum|alt.badge.img+5
  • Frechnuss
  • October 4, 2017
You find the form to cancel your contract here:

https://www.o2online.de/assets/blobs/pdfs/contract-cancellation-moving-abroad/ 

Katja

Da geht er hin, einer von Gottes eigenen Prototypen - ein aufgemotzter Mutant von der Sorte, die nie zur Massenproduktion in Betracht gezogen wurde: zu spleenig zum Leben und zu selten zum Sterben. - Hunter S. Thompson
o2_Jessica
  • o2_JessicaTeam
  • Team
  • October 21, 2017
Hello Vikas,

if you have any further questions, or if you need some assistance, do not hesitate to contact us here! ☺️

Kind regards and have a great weekend,

Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
vikasrajr
Besucher:in
  • vikasrajr
  • Autor
  • Besucher:in
  • October 25, 2017
Hello Jessica, 

I will be leaving Germany on 29.Oct.2017. As per your request, I had sent the cancellation form in the post. But I got a reply saying the contract will be canceled in April 2018. 

Why do I need to pay until April 2018, when I am not using any services?

Best Regards,

Rajashekara

o2_Jessica
  • o2_JessicaTeam
  • Team
  • November 10, 2017
Hello @vikasrajr,

if you would have proceeded as it is mentioned in the form, then it would have been okay. But you didn't send in any of the forms that are asked for, which are mentioned in the document that Frechnuss linked here:

https://static2.o9.de/blob/12985654/v=3/Binary/contract-cancellation-moving-abroad-download.pdf 



Without those documents the contract will continue until your normal runtime end in April.

Kind regards,

Jessica

1 Attachments
Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
© Telefónica Germany GmbH & Co. OHG Telefónica