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I still get emails charging me for a contract that has been closed since May

  • August 12, 2019
  • 3 Antworten
  • 244 Aufrufe
G
Besucher:in
I ended a contract in May, but I still get emails saying the bills are being debited from my account.
I want to know why this is happening since I already terminated this contract, and if there's any open bill on my name -- since I can't have access to this o2 account online
Thank you so much.

Best,
Gabriela



Edit by o2_Katja: Verschoben von DSL zu Englisch

Lösung von o2_Katja

Hello @Gabriela S.,

did you sent your router back to us?
https://dsl-retoure.o2online.de/start/Dashboard/Index

Looks to me like the charge for the hardware.

Please send your phone number an your personal identification code (4 digits) as private message to @o2_Support and i will have a closer look. ☺️

Greeting,
Katja🌻
1 Attachments

    3 Antworten

    o2_Katja
    • o2_KatjaModeratorin
    • Moderatorin
    • Lösung
    • August 13, 2019
    Hello @Gabriela S.,

    did you sent your router back to us?
    https://dsl-retoure.o2online.de/start/Dashboard/Index

    Looks to me like the charge for the hardware.

    Please send your phone number an your personal identification code (4 digits) as private message to @o2_Support and i will have a closer look. ☺️

    Greeting,
    Katja🌻
    G
    Besucher:in
    • Gabriela S.
    • Autor
    • Besucher:in
    • August 14, 2019
    No, I haven't sent the router back. But this email is saying this amount is been charged from this account, right?
    I already sent all my info to the @o2_Support but nobody answers me. The phone number to this closed contract is xy and I have no pin number. And I can't have it sent to me because I no longer live in this apartment.

    I just need to know if there's anything left to pay on this closed contract, because I don't want to have trouble for not paying bills I didn't even know existed.
    Thank you so much

    Best,
    Gabriela

    Edit by o2_Katja: Rufnummer entfernt
    G
    Besucher:in
    • Gabriela S.
    • Autor
    • Besucher:in
    • August 14, 2019
    @o2_Katja Can you please just check if this contract is really cancelled?
    Because I shouldn't be receiving any more bills, right?

    Edit by o2_Katja: Screenshot einer PN mit Kundennummer und Rufnummer entfernt
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