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I didn't receive a winning code

Sam87
Neuling
Hello,

I have my prepaid card since 6 months, I have never received a winning code. I charged lastly today with 15 euros and I received no code. I charged at an O2 store.

Can you tell me please what is the problem?

Thanks

5 Antworten

o2_Jessica
  • o2_JessicaTeam
  • Team
  • 14880 Antworten
  • 18. April 2016
Hello Sam87,

for getting a winning code you have to make sure to be a participiant of that promotion.

To check that you can send a SMS with "START" to the 6666.

Kind regards,

Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
Sam87
Neuling
  • Sam87
  • Autor
  • Neuling
  • 4 Antworten
  • 20. April 2016
Thanks for answering,

I did that already and they send me that I am already a participant of this so I don't need to re-register.

So what do you think is the problem here?

Thanks

o2_Jessica
  • o2_JessicaTeam
  • Team
  • 14880 Antworten
  • 22. April 2016
Hi Sam87,

so, was this the first time that you ever send START to that number?

If yes, than you are a new participant now.

Kind regards,

Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
Sam87
Neuling
  • Sam87
  • Autor
  • Neuling
  • 4 Antworten
  • 22. April 2016
I did it more than 2 months ago, for more than once so this is not the first time.

Is there any problem with my registration?

o2_Jessica
  • o2_JessicaTeam
  • Team
  • 14880 Antworten
  • 26. April 2016
Hi Sam87,

no, do not worry. ☺️

I am going to open an order for our technicians, so that they take a look and send you a winning code!

Kind regards,

Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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