Hi @basalona,



thanks for your request.



I just have released your number so that you now can order the porting of your number at another provider. You got a sms as a confirmation.



The porting will be charged with 24,95 €. Therefore, please make sure that you have this credit on your o2-card.



After the porting you can fill out this form in order to get all your money back that is still left on your card: https://static2.o9.de/resource/blob/70982/01c6e4a0d79666f33a3a2220fd39f0cc/prepaid-guthabenauszahlung-download-data.pdf



I hope I could help you with this information.



Loving greetings,

Tobias

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Thanks for the quick response Tobias, I have added 24,95 € to my account.



Regards,

Basal

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Hi @basalona,



as I see the porting of your number went well.



I hope everything is fine?



If you still have any further question, do not hesitate to contact our English community.



Loving Greetings,

Tobias

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