I have an O2 My Pre-Paid M that is automatically pro-longed every month as long as I have enough credit on my account. However, last month I also needed extra data and bought a Pre-Paid Data Pack L, through the Mein O2 App. Now when I added credit, it automatically renewed the Data Pack, which I don't want or need.
Have been trying to click around in the app but can't seem to understand, where I can cancel the automatic renewal?
Hoping for answers here as visiting an O2 Shop always means a huge line and taking forever before you get any help....
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Hi hannaej,
welcome to our community! :)
Please send me your number as a private message. If you want, I can cancel the pack for you for the next month.
Regards,
Marc
welcome to our community! :)
Please send me your number as a private message. If you want, I can cancel the pack for you for the next month.
Regards,
Marc
Hi hannaej,
can we still help you here? Until now I have no pm from you.
Regards,
Marc
can we still help you here? Until now I have no pm from you.
Regards,
Marc
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