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How do I cancel automatic pre-paid renewal?

  • July 1, 2019
  • 2 Antworten
  • 387 Aufrufe

I have an O2 My Pre-Paid M that is automatically pro-longed every month as long as I have enough credit on my account. However, last month I also needed extra data and bought a Pre-Paid Data Pack L, through the Mein O2 App. Now when I added credit, it automatically renewed the Data Pack, which I don't want or need.

Have been trying to click around in the app but can't seem to understand, where I can cancel the automatic renewal?

Hoping for answers here as visiting an O2 Shop always means a huge line and taking forever before you get any help....

Lösung von o2_Marc

Hi hannaej,

welcome to our community! :)

Please send me your number as a private message. If you want, I can cancel the pack for you for the next month.

Regards,
Marc

2 Antworten

o2_Marc
  • Team
  • Lösung
  • July 2, 2019
Hi hannaej,

welcome to our community! :)

Please send me your number as a private message. If you want, I can cancel the pack for you for the next month.

Regards,
Marc

o2_Marc
  • Team
  • July 5, 2019
Hi hannaej,

can we still help you here? Until now I have no pm from you.

Regards,
Marc