Hiii, please help me , i have a problem with my connection , die telefon ist deaktive , i reset my modem and i dont know what i do 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️😢😢

Moin Moin,

ok... or not ok...

The problem is that the technican has done a wrong connection.

You should contact the hotline. That you get a wrong line and you are connected to the telekom.

You can't do any thing.

call O2 Störungshotline 0800 52 51 37 8 Kostenfrei.

Please put your land line number in Profil bearbeiten place it in field Telefonnummer an scroll down to Fertig an click on it

@o2_Lars‌ Kannst Du bitte hier mal schauen?

Hello @farzanehkamarei,

thank you for the screenshots you provided, the problem is obvious, Your DSL line has been activated on a wrong DSL port which means that you may recieve a DSL sync signal but you can neither use the internet nor the phone.

To help you, please write your landline phone number in your forum profile (visibility for you only) and leave a note ini this thread. I'll have a look into this issue then.

Regards,

Lars