Help

Hello endija,

you sim card is free, and as I see you already made some phone calls.

What does not work as you say?

Kind regards,

Jessica ☺️

Thank you for ansvering, so I upload 10eur, and in my o2 online page, i pussh button to buy new tariff SMART S for 6,99eur. and money was taked off, but this tariff is not working, I call to *101# and they shows that my credit is 3 eur! Than where is my money 6, 99? And why in internet page O2, my account is showing that i have tariff o2 Loop?

Take a look at "Mein o2"

o2 Loop is your basic tariff (green box). Without booking a option (like Smart 1GB, Smart S etc.) you pay for calls to german networks for 9 Cent / per minute, 9 Cent for each SMS or (that is important!) 0,99 Cent per day for connections to the internet without a data plan!

Beyond you will see different packs available for your basic tariif, i.e. the Smart S pack. (red box)

If a pack is booked, you will see the word "Aktiv" in green letters and a green dot. Pre-ordered packs (not activated due to low credit) will shown like in the gray box.

Please check out the following pages too:

Informations about your top-ups and pack bookings: https://www.o2online.de/ecare-prepaid/auf-ab-buchungen

The itemized bill (if activated and available): https://www.o2online.de/ecare-prepaid/evn-uebersicht

If you have problems with the internet connection: Please enable "Data Roaming" on your smartphone settings.

As You can see tarife is not ACTIVE!

And how You can see I bough it!

So, what I can do, to return my money?

Your screenshots are helpful! 

I will ask for a solution.

Please stand by. You will get an answer/solution as soon as possible.

By the way: You had booked the pack on the 7th of October and booked the same pack again 2 weeks later. (2 x 6,99 Euro = 13,98 Euro) 

With the the o2 All-In 1,5 GB pack (15 Euro / 4 week) you will have

-Full Flatrate Voice and SMS instead of 200 Units included in the Smart S pack

-1,5 GB Highspeed Internet instead of 100 MB included in the Smart S pack