Hi,
I signed a contract for a DSL subscription and now I'm receiving bills for having a Handy as well. I have double checked the contract that I signed and it says nothing about a handy contract on my order. I need help in cancelling it and getting the money back. I talked to the shop and they said to use the forum if my German is not good enough over the phone.
Thanks,
Matt
Seite 1 / 1
Hi Matt,
according to my records, you have a o2 Blue Data Flex (mobile internet) since 14 January a DSL contract since the 04th February. If you want to cancel the mobile contract, please send us a written notice at our Nuremberg address: Kontakt - Mobilfunk / Kündigung
Regards,
Christian
according to my records, you have a o2 Blue Data Flex (mobile internet) since 14 January a DSL contract since the 04th February. If you want to cancel the mobile contract, please send us a written notice at our Nuremberg address: Kontakt - Mobilfunk / Kündigung
Regards,
Christian
Christian,
I know that I can cancel it, but I have no receipt from where I ever even asked for a Blue DataFlex plan. I specifically told the Sales man that I did not need one, and he said ok.
I never actually signed anything that I remember except for the DSL contract. So I think that o2 has made an error by charging me for this. I think I paid for service that I never agreed to. Can we find my order number and the form that I signed?
Thanks for the help,
Matt
I know that I can cancel it, but I have no receipt from where I ever even asked for a Blue DataFlex plan. I specifically told the Sales man that I did not need one, and he said ok.
I never actually signed anything that I remember except for the DSL contract. So I think that o2 has made an error by charging me for this. I think I paid for service that I never agreed to. Can we find my order number and the form that I signed?
Thanks for the help,
Matt
You have NO SIM card? No copy of a contract? Strange
I had a SIM card, but the salesman told me that it was only good for 1GB of data until Telekom made the DSL Verbindung in my Wohnung. Just a temporary service and that it was free. After Telekom made the connection, I simply threw the SIM card away and have not used it at all.
I had my boss double check the copy of the contract that I received, and he says that it has no information about a Blue Data or any type of Mobile Plan. It only has information about DSL Service. I'm confused because I never remember signing a separate Mobile contract. I have only the DSL information.
I had my boss double check the copy of the contract that I received, and he says that it has no information about a Blue Data or any type of Mobile Plan. It only has information about DSL Service. I'm confused because I never remember signing a separate Mobile contract. I have only the DSL information.
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.