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  • Greetings, today I loaded my account with 15 euro. However, the Tarif-Option that I use was not renewed, because 10 euro (9,99 to be exact) were gone right away. After a quick research, I saw that the 9,99 euro were paid for " Ueberraschung Festnet
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Pls help me



Hi @Emre2057,



after there was enough credit, the Data Pack L was booked automatically. This pack was first booked on Dec., 6th. You also got an notification via sms regarding this pack on Jan., 29th ☺️



Hope this information helps!



Regards, Jelena



Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones



I dont get it really I Stopped the option for flatrate months ago and it still paid automatically    this isnt fair and now My 10$ are wasted on some bad Flat...



There was a cancellation for the Data Pack L yesterday. Before that the Pack was still activated, but didn't renew, because there was not enough credit on your account. Since you didn't use the Pack, you will get a refund over 9,99 Euro ☺️



Regards, Jelena



Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones



Yh and now Ive got an another problem same like Yesterday, the Flat for 2,99$ was paid automatically but i tried to cancel it and now 2,99$ are gone and I Still have no flat can I Also get my money back again pls



Reply someone



Hi @Emre2057 



the Data Pack S was booked on Feb., 22th and cancelled the same day at 11:14 PM. The next morning your phone connected with mobile data and because there was no Pack active, the Surf-Dayflat was booked automatically. The Surf-Dayflat was also used, so i can't give a refund for that one.



Regards, Jelena



Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones



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