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Fees after transaction

  • September 23, 2018
  • 4 Antworten
  • 345 Aufrufe
S
Besucher:in
Hello. I have been receiving rechnung even after my cancellation (which was in July) of sim card and account. I dont understand why O2 has been trying to make transactions from my bank account and also charging me that even after cancellation. I really want to know the reason for that finish all the transaction with O2. Moreover if I have also closed the bank account, how should I pay for that. Especially when I am living outside of EU.
    MariaMostrich

    4 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • September 23, 2018
    Did you send in all the reuqired documentation to end your contract early and pay the 3 months' fee for this? Did you receive confirmation from o2 that your contract has been cancelled?
    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    MariaMostrich
    S
    Besucher:in
    • Su. Bean.
    • Autor
    • Besucher:in
    • October 3, 2018
    Yes I do not speak German so I could not fully understand it but I got a call from O2 about my cancelation and my account is deactivated. I have checked it twice before I left Germany in July. However I received a bill for extra fee in August and also received another one in September. I have asked why O2 is keep charging me money but all they said was I need to pay for the bill. So I asked what do I have to pay for. Then they said if I want to know, I should ask here in O2 Community and they will activate new chatting room for my question. But they never did.
    o2_Tobias
    • o2_TobiasTeam
    • October 4, 2018
    Hi @Su. Bean.,

    thanks for your message.

    I just wrote you a private message on o2_Support.

    I hope I could help you to solve your request.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasTeam
    • October 9, 2018
    Hi @Su. Bean.,

    could I help you with the private message I wrote you on o2_Support?

    If you have any further questions, please feel free to contact us in our community.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    MariaMostrich
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