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Extra MB!

  • February 20, 2016
  • 3 Antworten
  • 680 Aufrufe
arusan9
Besucher:in
Hello. Can anybody help me? So I'm out of fast internet. And now O2 is sending me extra MB for 3 € which I havent even asked or allowed them to do that. It's not right. I don't want extra MBs. What should I do?

Lösung von o2_Jessica

Hello @arusan9‌,

but here you find employees that speak English! ☺️

I have now deactivated the so called "Datenautomatik" (further information you find here: https:// ) for your contract with the numbers 607 at the end. You also get a confirmation via SMS.

Should we also deactivate it for your second number?

Kind regards,

Jessica ☺️

o2_Lars

3 Antworten

stefanniehaus
Legende
Forum|alt.badge.img+3
It is right.

It is called "Datenautomatik" and it is included in your contract. Have a look at the documents for your contract.

To deactivate the Datenautomatik for the future, you can call the hotline.

svx
Einsteiger:in
Forum|alt.badge.img
  • svx
  • Einsteiger:in
  • February 20, 2016
...or wait for a forum moderator to deactivate it, as it's nearly impossible to grab an english speaking employee on the hotline 😉

o2_Jessica
  • o2_JessicaTeam
  • Team
  • Lösung
  • February 20, 2016
Hello @arusan9‌,

but here you find employees that speak English! ☺️

I have now deactivated the so called "Datenautomatik" (further information you find here: https:// ) for your contract with the numbers 607 at the end. You also get a confirmation via SMS.

Should we also deactivate it for your second number?

Kind regards,

Jessica ☺️

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
o2_Lars
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