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Hello,



I would like to know the status of my cancellation process.  I sent a mail (traditional post/mail) 10 days ago (I was told to do it at least 30 days before the desired cancellation date) and I haven't get any reply from your offices.



I'm leaving the country at the end of october so I really need to know how is the process going.



Could somebody please help me?



My Kundennummer is DE15698540



Thanks in advance, Regards



- Miguel



Any O2 support staff on the forums?



Hi,



if you need fast answer, use the hotline 089 – 78 79 79 40 0, livechat Der Kombi-Vorteil für o2 Kunden right on the edge or visit a o2-shop.The response time for letters is at least 14 days, mabe take longer.



Also you can wait here for a presenter but maybe for this you must wait until 14 days.



Greetz



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