Hello. I am waiting for my router which should have arrived a couple of weeks ago but it hasn't and I cant see where it is. The technician from o2 has already came to check the connection and I do not know who I must ask for my delivery.
My order Nr is DRZ30110724. Thanks in advance
Seite 1 / 1
Hello StavRosL,
it seems to me that the router was sent back to us as if there was something wrong with the recipients address. I suggest to contact our DSL departement via chat or phone to solve this issue so we can send it out to the right address.
If you do not speak german I srecommend to call with a friend of yours who does speak german since we can not promise that you will reach an english-speaking agent.
Regards,
Lars
it seems to me that the router was sent back to us as if there was something wrong with the recipients address. I suggest to contact our DSL departement via chat or phone to solve this issue so we can send it out to the right address.
If you do not speak german I srecommend to call with a friend of yours who does speak german since we can not promise that you will reach an english-speaking agent.
Regards,
Lars
Hallo I contacted the hotline and they have orderd a second router. Thank you very much. Hopefully this one is going to arrive
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
