The technician came today to verify everything and made the proper connections.



He confirmed that we should be able to connect now



 



However the Internet does not work. The router displays only below lights:



1. Power : Green



2. WLAN: Green



3. LAN: Green (when connected to Laptop, otherwise remains off)



4. DSL --> NO LIGHT



5. INTERNET --> NO LIGHT.



 



Router Model: Homebox 6441



 



The internet does not connect at all.



 



Can someone please help me what to do?



 



I tried to connect cables again, Install softwares again, change PIN, Factory reset of Modem. But still nothing works.



 



I tried to call contact centre multiple times over the last few days, but because i  dont know Deutsche and no one there speaks English, we unable to get in touch with anyone there.