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Hello,

I have already moved to India on 14th Nov.To cancel DSL contract , I have sent all the necessary documents in the first week of November and modem device last week to O2 office .Please let me know the status of my contract cancellation.
Hello Abhijitdas,



your contract will be cancelled by December 3rd 2018. I will send you the confirmation via email.



Kind regards



Giulia
Hello Giulia,

Even if I receive a contract cancellation confirmation email on 3rd Dec 2018, I still receive a bill of 66.58 eur for the period of 08.12.2018-07.01.2019.Please let me know what is this amount for or is it a mistake ?

The amount is suppose to be deducted from my account on 18.01.2019.Please respond before this timeline.

Thanks

Abhijit
Hello @Abhijitdas,

you recieved a rental DSL router from us that according to our data has not been sent back to us. This invoice is for the router, this should be also been written in it.

I hope, this helps.

Regards,

Lars

Hello Lars,

I have generated all the necessary labels and sent it to



Telefónica Germany GmbH & Co. OHG

c/o KOMSA Kommunikation Sachsen AG

Objekt Kappa

Wittgensdorfer Höhe 400

09228 Chemnitz (OT Wittgensdorf)



And it has arrived at the office on 28.11.2018.



Router Serial number - A712048324

My return order number - RET1800469580



You may use these above 2 details and track the return on following link

https://dsl-retoure.o2online.de/status



Please let me know if you need any further information.



Thanks

Abhijit
Hello @Abhijitdas,

thank you for the detailed information. I sent this to our logistics departement and they will habve a look into this as fast as possible.

Regards,

Lars
Hello Lars,



The amount is now deducted from my account.Did you get any update from logistics department ?Please process my case as early as possible as I can not keep my bank account open for long.



Thanks

Abhijit
Hello @Abhijitdas,

our logistics departement ist stiokll working on this, unfortunately I can not give you a date but be assured that this will be solved as soon as possible.

Regards,

Lars

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