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DSL Connection Issues

  • March 10, 2019
  • 1 Antwort
  • 103 Aufrufe
J
Besucher:in
Hi. I have O2 Internet for about a month, and since the beginning I have connection issues everyday. My DSL connection is lost several times during the day taking minutes to return.

I would like O2 to check what is wrong and how it can be solve.

Thank you,
Juliano Schroeder

Lösung von o2_Lars

Hello @juliano7s,
please excuse the late answer. I had a look into this. I can verify that there are several disconnects a day. Unfortunately we do not have the possibility to open a ticket for you regarding this issue here via the forum. So I can only recommend to contact the DSL technical hotline (you will find the toll free number under step 2 here). If you do not speak any german at all I suggest to call with a friend of yours who does since we can not promise that you will reach an english speaking agent.
Regards,
Lars

    1 Antwort

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • Lösung
    • March 14, 2019
    Hello @juliano7s,
    please excuse the late answer. I had a look into this. I can verify that there are several disconnects a day. Unfortunately we do not have the possibility to open a ticket for you regarding this issue here via the forum. So I can only recommend to contact the DSL technical hotline (you will find the toll free number under step 2 here). If you do not speak any german at all I suggest to call with a friend of yours who does since we can not promise that you will reach an english speaking agent.
    Regards,
    Lars
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