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double deduction

  • August 21, 2018
  • 3 Antworten
  • 176 Aufrufe
K
Besucher:in
hi. i ordered a phone via online store. i paid the the required amount as sent via email ( Guthaben-zahlung).. however it was twice deducted to my bank account. will the overpayment be sent back to my account? thank you

Lösung von krissyrn

How would I know that it will be deducted from my monthlys? Can I receive a confirmation or an email regarding this? Thank you

    3 Antworten

    o2_Nicolas
    • o2_NicolasModerator
    • Moderator
    • August 24, 2018
    Hi krissyrn,
    not automatically, but if you like we can transfer it back to your account. Otherwise it would just be deducted from your monthlys.

    Regards, o2_Nicolas
    K
    Besucher:in
    • krissyrn
    • Autor
    • Besucher:in
    • Lösung
    • August 24, 2018
    How would I know that it will be deducted from my monthlys? Can I receive a confirmation or an email regarding this? Thank you
    o2_Nicolas
    • o2_NicolasModerator
    • Moderator
    • August 29, 2018
    Generallly you can take this as written confirmation, but if you feel you require further proof I'd ask you to contact our written customer service department in Nuremberg:
    Telefónica Germany GmbH & Co. OHG, Kundenbetreuung, 90345 Nürnberg // Fax: 01805571766

    Regerads, o2_Nicolas
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