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Did not DSL receive cancellation confirmation

  • August 27, 2018
  • 1 Antwort
  • 86 Aufrufe
M
Besucher:in
I asked my local O2 shop for help in cancelling my Flex DSL contract (can be cancelled any month) and they handed me a letter that I had to mail to the company. I completed the process but haven't received any confirmation from O2. Is there anything more that I have to do? I am leaving Germany soon and have de-registered myself from my Bürgeramt, so need to sort this out quickly.

Thanks!

Lösung von o2_Lars

Hello muali,
I had a look into this. The deactivation is planned for September the 30th. If you recieved a DSL router from us please remember to send it back free if charge using our DSL Retourenportal.

1 Antwort

o2_Lars
  • o2_LarsModerator
  • Moderator
  • Lösung
  • August 31, 2018
Hello muali,
I had a look into this. The deactivation is planned for September the 30th. If you recieved a DSL router from us please remember to send it back free if charge using our DSL Retourenportal.
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