Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Data throttled

  • July 14, 2018
  • 4 Antworten
  • 181 Aufrufe
bmot
Einsteiger:in
My contract has 20gb of mobile data per month but 13 days ago it suddenly stopped, at around 4gb. I got an sms saying I’d used up all my data. I phoned o2 and was told this was a mistake, and it would take a few days for an engineer to fix it. Now, a week and a half later I still don’t have high speed data. 

Can one of the support staff please find out what’s gone wrong and see if it can be fixed? The person on the phone also said i could get compensation once the error was fixed..

thanks

Lösung von o2_Flo

Hey bmot,

welcome to our community.

I've looked in to your account and now I can confirm that the problem is solved and it won't reappear! You can use all your 20 GB now ☺️. If there are any other problems, fell free to contact us.

Greetings,

Flo

Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones

4 Antworten

bmot
Einsteiger:in
  • bmot
  • Autor
  • Einsteiger:in
  • July 18, 2018
It’s been a few days now, is there any chance of some help here please? The new month starts in a few days so the problem will „fix“ itself, until it happens again the next month. And I’m going on holiday soon so need the data back to the correct 20gb per month, I would also appreciate a gesture from o2 to make up for not having any data this last few weeks (I can’t even check my emails or the news when I’m at work, it’s so slow! Really really inconvenient)

thanks 

bmot
Einsteiger:in
  • bmot
  • Autor
  • Einsteiger:in
  • July 18, 2018
If someone did something on my behalf then thankyou. The data came back soon after the last message. However I would appreciate confirmation that the problem won’t reappear in August.

o2_Flo
  • o2_FloTeam
  • Team
  • Lösung
  • July 19, 2018
Hey bmot,

welcome to our community.

I've looked in to your account and now I can confirm that the problem is solved and it won't reappear! You can use all your 20 GB now ☺️. If there are any other problems, fell free to contact us.

Greetings,

Flo

Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
bmot
Einsteiger:in
  • bmot
  • Autor
  • Einsteiger:in
  • July 19, 2018
Thank you Flo, much appreciated.

Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
© Telefónica Germany GmbH & Co. OHG Telefónica