Contract termination

Hi, I am so sorry for putting my thread here because I can not put it in English o2 community. I didn't know why. I really need an answer and I have been writing in this o2 website since one week ago and no one from o2 seemed to give and response.

I am using o2 (with the Handyvertrag of iPhone 5s, o2 Blue All in L, that cost me 39,99 Euro per month). The contract supposed to end in 20th of October 2016. I checked my account in www.o2online.de on 12th September 2016 and it says so.

As I know that I am also leaving Germany around that time (October 2016), I need to cancel my contract. I have been told that I should have done it 3 months in advance, otherwise my contract will be renewed for another extra year.

I, in fact, have tried to send o2 a letter back in May 2016, but I didn't get any answer. Then I was leaving Germany for my research and forgot about it. Now I am coming back for the finalization of my study and I remember that I still have this issue.

I asked a guy in o2 shop in Dresden, and he told me that since I am leaving the country, I only need to pay 3 months contract as the penalty. Is it true? I just can not afford if my contract has automatically be extended for one year, and I have to pay the rest of the months in advance.

I have also tried to do an online cancellation, but when I tried to call to the o2 number to make a confirmation, no one answer.

I have sent again my letter, abmeldebestätigung, passport and my flight ticket, this time via fax to o2 office ONE WEEK AGO (someone in o2 shop in Pragerstrasse, Dresden helped me). Until now I haven't received any confirmation from o2. And But I really want to be prepared of how much money I should eventually pay. Can I, be exempted from any penalty because I have tried to cancel my contract before but I didn't get any answer (and also now I haven't got any answer). I am leaving the country soon, please help me.

Thanks!

Hi arahmi,

I've already answered you here: https:// that your cancellation is still in progress. Please stay in one thread! ⚠️

Kind regards,

Jessica

Hello,

Contract start:03/02/2015

End of contract:02/02/2017

Extendable from:02/11/2016



I need to cancel my contract and want to have the same number with a O2 prepaid plan.

Can you help me in this regard



With Regards

Sripathi

Hi @sripathi‌,

everything about cancelling the contract you find here: https://

You can change prepaid into a runtime contract, but not the other way around... 😀

Kind regards,

Jessica