Hi @jantigercat,



thanks for your message.



I regret that you like to end your contract. What is the reason for your decision? I will be glad to give you an attractive offer, if you like.



If you like to cancel your contract, we need a cancellation letter from you.



Please send a cancellation letter until 28th March 2019 to the following address:



Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg



If you would like to port your mobile phone number to another provider before the cancellation date (28th June 2019), we need to prepare your number for the porting process. In this case, please contact us here in our English community again. Then we will help you with this.



If you like to port your number after the cancellation, you just need to address your new provider.



In both cases, we will charge you with 29,95 € porting fee.



I hope I could help you with this information.



Loving greetings,

Tobias

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Hallo Tobias,



Thank you for the answer. I’m planning not to extend my contract because the offer that was given to me does not match my current needs.



Actually last week, I checked the option to extend my contract under my O2 page and there was an attractive offer (20 euros per month - 1GB something). I wanted to apply to that contract, but it was gone as of today.



I would really like to stay with o2, if possible because I am very satisfied with the service and the no nonsense billing system.



Thank you!

Jan

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Hi @jantigercat,



thanks for your interest in a tariff-extension.



I checked your possibilities. Of course, I can offer you the tariff "o2 Free S" with an allnet- and sms-flatrate and 1 GB data volume for 19,99 €. But please be aware of the fact that you still have an additional eRetail-Pack of 10,00 € to pay until 29th June 2019 for your former hardware.



What do you think about this offer?



Further information about the tariff you can get here: www.o2.de/produktinformationsblatt



I look forward to your reply.



Loving greetings,

Tobias

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