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Changing my DSLR contract

  • February 7, 2019
  • 1 Antwort
  • 74 Aufrufe
J
Besucher:in
Hallo,

I currently have the "O2 DSL S Flex", the contract expires 25.03.2019. I've tried to use MeinO2 "Jetz Verlängern" option however I get the error message:

"Es gibt leider Probleme mit Ihren Kundendaten.

Wir versuchen das Problem so schnell wie möglich zu beheben."

I wanted to change the contract to: "Home M Flex 19,99€ ab 7. Monat 29,99 € mtl." however I can only seem to find the option to order it as a new package.

Can someone help me please so that I can continue with O2 without interruption?

Vielen Danke,

JimmiRC

Lösung von o2_Lars

Hello @JimmiRC,
the offer that you are refering to indeed only exists for a new contract, not if you want to extend your existing one. You should find offers while logged in into your "Mein o2" account.
Regards,
Lars

    1 Antwort

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • Lösung
    • February 12, 2019
    Hello @JimmiRC,
    the offer that you are refering to indeed only exists for a new contract, not if you want to extend your existing one. You should find offers while logged in into your "Mein o2" account.
    Regards,
    Lars
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