Cancellation of value added services

The contact of the company that charged me on my invoice is :

Kontaktdaten für die Drittanbieterdienste:
Telefónica Germany Kundenbetreuung, 90345 Nürnberg Tel: www.o2online.de

When I log in, cannot find the menu to make the necessary cancellation. How do I know if it is a one-off or recurring charge ?

Is there a English-speaking customer service number to call ? is there a specified time slot, where English-speaking personnel is on duty ?

Hello @juara88‌,

as I see you already had contact to the customer support and they put a Drittanbietersperre for you! ☺️

Do you have any further questions?

Kind regards,

Jessica

Hello Jessica,

Happy new year ! My last billing date is on the 6.12.17, which I can view online. Am I able to view the transactions from 7.12.17 till current ? My concern is how much valued added services have been incurred.  

Dear @o2_Jessica,

The Drittanbietersperre was put on on 22.12.17, please refer to attached screenshot.

I was still being billed as follows:

Mehrwertdienste :

23.12.2017 07:02:19 O2 Music Abo/Telefónica Germany 1 3,7731

30.12.2017 07:03:28 O2 Music Abo/Telefónica Germany 1 3,7731

I would accept billing before the 22.12.17. However, will not expect to be billed from 22.12.17 onwards. Please clarify the following :

1. Does the Drittanbietersperre apply to all our 3 lines registered in the group ?
2. How to make sure no further value-added services charges ?
3. Still waiting for reply for @ o2_Jessica on Jan 1, 2018 8:41 PM Happy new year ! My last billing date is on the 6.12.17, which I can view online. Am I able to view the transactions from 7.12.17 till current ? My concern is how much valued added services have been incurred.

Dear @o2_Jessica‌,

The Drittanbietersperre was put on on 22.12.17.

The contact of the company that charged me on my invoice from 23.12.17 and 30.12.17 is as follows:

Kontaktdaten für die Drittanbieterdienste:
Telefónica Germany Kundenbetreuung, 90345 Nürnberg Tel: https:///external-link.jspa?url=http%3A%2F%2Fwww.o2online.de

 

When I log in, cannot find the menu to make the necessary cancellation.

1) How do I make sure there will be no further charges Telefónica Germany Kundenbetreuung ?

2) Can I request for refund of the charges from 23.12.17 and 30.12.17 ?

3) I have registered 3 handy lines for Rechnungsnummer 1673502906/05. I suspect the Value added services (VAS) charges are by 0176xxx043, pressing "subscribe" on youtube channel. However, the VAS are charged to 2 other handy 0176xxx843 and 0176xxx976, as can been seen on the bill. 

I have not selected VAS. What can I do to avoid further charges and to advise what activated the VAS ?  

Dear Care,

Anxiously waiting for reply. 

Dear Care, it has been 23 days and did not receive any reply.

How can I get advise ?

Hello, @o2_Jessica‌,

I hope this reply receives you or your colleagues.

Please refer to the issues I have posted and did not receive any reply. As for the latest bill in February 2018, I am still being charged for value added services, even though Drittanbietersperre and I have successfully blocked 6 categories of value services. Kindly reply urgently.

Dear @o2_Ubbine‌,

Noted for your confirmation. In future, how should I follow up in this chat ? I have written several times, knowing that my request will be pushed down by newer posts.