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Cancellation of my contract

  • February 24, 2019
  • 4 Antworten
  • 116 Aufrufe
E
Besucher:in
Hi,

I'd like to cancel my contract with o2 Germany ASAP. my number is 0176 xxxxx521

TBCMagic: Public forum! Please do not post private informations like your phone number. Thank you! :)

Lösung von o2_Tobias

Hi @EddieBerggren,

thanks for your message. As I can see, you do not live anymore in Germany and therefore you like to cancel your contracts to an earlier date.

With the e-mail of 14th September 2018, we asked you for the following documents:
  • a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord)
  • your approval for us to charge you the all-inclusive basic fee for 3 months
Until now, we did not receive any further documents from you.

Please send these documents to the following address:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Thanks for your cooperation.

At the moment your contracts will end on 3rd June 2019 if you do not provide the requested documents.

Loving greetings,
Tobias

    4 Antworten

    E
    Besucher:in
    • EddieBerggren
    • Autor
    • Besucher:in
    • February 24, 2019
    Hi,

    Three months ago I sent you the necessary documents to cancel my contract with o2 Germany and now i've been billed again. Could you please cancel this contract ASAP? My phone number is 0176 xxxx 552. I'll pay the most recent bill but that's it.

    Have a good weekend,

    Regards,

    Eddie Berggren Lundell

    TBCMagic: Threads merged. Please do not start different threads for the same question. Thank you!
    o2_Tobias
    • o2_TobiasTeam
    • Lösung
    • February 25, 2019
    Hi @EddieBerggren,

    thanks for your message. As I can see, you do not live anymore in Germany and therefore you like to cancel your contracts to an earlier date.

    With the e-mail of 14th September 2018, we asked you for the following documents:
    • a notification of your new, foreign domicile (alternatively a confirmation of your employer or landlord)
    • your approval for us to charge you the all-inclusive basic fee for 3 months
    Until now, we did not receive any further documents from you.

    Please send these documents to the following address:

    Telefónica Germany GmbH & Co. OHG
    Kundenbetreuung
    90345 Nürnberg

    Thanks for your cooperation.

    At the moment your contracts will end on 3rd June 2019 if you do not provide the requested documents.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    E
    Besucher:in
    • EddieBerggren
    • Autor
    • Besucher:in
    • February 25, 2019
    Hi Tobias,

    So if I don't send in the documents, the contracts will END by itself on the 3rd of June? Is that correct?

    Regards,

    Eddie
    o2_Tobias
    • o2_TobiasTeam
    • February 26, 2019
    Hi @EddieBerggren,

    yes, this is correct.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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