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Hi there, 



I recently moved to the Netherlands and Deregistered in Germany on the 22nd. When i last extended my contract and took out a partner card i advised that i was unsure if i would still be living in germany for the full 2 year period. The gentleman (michael i believe) who worked in the kurfürstendamm berlin store advised this is not a problem i just need to make sure i deregister and o2 will cancel the remaining contract however any outstanding cost for the phone will need to be paid off. 



I have now received my document and would like to know if there is an email address or fax number i can send this to cancel asap. I have a dsl however the tenant taking over my old apartment is in the process of taking over this so its only the mobile side of things i need to get cancelled.



I tried calling but advised they no longer have english support as of the 1st



Kind regards



Matt



Hi,



no Problem - o2 have no mail support since 2012 but you can sent a fax. For this it is neccesary to know the name of your contract for using the right fax number



Für deinen Handyvertrag und die DSL-Tarife Komplett, Internet, Telefon 4/8/16 MBit/s, O2 DSL XS, O2 DSL S, O2 DSL M, O2 DSL LFür die DSL-Tarife All-in, S, M, L, Fun, Light, Comfort, Complete

 



unter der Fax-Nr.: 01805 - 57 17 66*



 



unter der Fax-Nr.: 01805 - 88 00 88*





 



Greetz



Thank you for both of these. 



I just realized i have put this in DSL. It was regarding the mobile side of things. Unfortunately i do not know how to move the thread so i will have to re do in the correct thread.



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