hello, my dsl and phone is not working. when I try to pick up the phone it says "bitte warten sie. die verbindung wird uberpruft" and when i try to login at 192.168.1.1 i cannot access the menu, it just says "bitte überprüfen sie die verkabelung ihrer o2 homebox". i tried connecting/reconnecting the cables as you suggested but they do not seem to work. i already got the complaint number but I cannot process it further as the hotline was in german. can you help?
Seite 1 / 1
Hi kazarareta,
I see you've already spoken with my colleagues via Facebook. A trouble ticket has been created and you also already agreed an appointment with a technician for Friday.
Best,
Christian
I see you've already spoken with my colleagues via Facebook. A trouble ticket has been created and you also already agreed an appointment with a technician for Friday.
Best,
Christian
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
