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Bill incorrect

  • March 19, 2016
  • 2 Antworten
  • 475 Aufrufe

matt347
Besucher:in
Hi, hopefully I have posted in the correct spot for the English Community

I signed up for a DSL contract in January. The man at the shop gave me a SIM card to use while I waited for the activation by Telekom. He had said that this was only valid for one month and the data is only 1GB. No additional contract was signed besides my DSL contract.

I looked at my bank account yesterday and saw there was additional charges from o2 in January, Feb, and now March. This is for a 1GB SIM card contract that I have never signed.

I have the original Kundenauftrag and it makes no mention of a further 1GB SIM card contract. I would like the charges to be removed and also receive the money I paid for these months.

Danke für deine Hilfe

Lösung von o2_Katja

Ergänzung:
Anliegen wurde im Paralellthread beantwortet.

https://hilfe.o2online.de/english-o2-community-43/handy-contract-incorrect-87605
Zu diesem Thema können keine neuen Antworten hinzugefügt werden. Du kannst gern ein eigenes Thema erstellen.

2 Antworten

matt347
Besucher:in
  • Autor
  • Besucher:in
  • April 1, 2016
Is there anyone that can help me with this? At least to say that someone will contact me?


o2_Katja
  • Moderatorin
  • Lösung
  • August 2, 2019
Ergänzung:
Anliegen wurde im Paralellthread beantwortet.

https://hilfe.o2online.de/english-o2-community-43/handy-contract-incorrect-87605