Already have a contract, ordered new phone and tarif online, now I have 2 contracts

Hello,

I currently have 2 lines with a postpaid 2 year contract that is ending in December 2017.

I received an offer online and thinking that it was for extending the contract for 2 more years, I ordered it.

The offer includes new phones and new tariff.

When everything arrived (new phones and new SIMs), I realized that I cannot activate the SIMs as a current O2 customer but as a new customer. And under MeinO2 , it shows the current tariff to be the old one (expiring in Dec).

I went to the store for help, but they told me they cannot help as the new order was done online.

I do not want to have 2 contracts and would like to stop the old one and keep the new one, but now I have passed the 3 month notice period for the cancellation notice. I would also like to keep my current numbers.

Can you please provide any help?

Thank you