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Accidentally deactivated SIM card

  • May 15, 2019
  • 2 Antworten
  • 98 Aufrufe
A
Besucher:in
Hi
I accidentally deactivated my SIM card. While trying to reactivate it I pressed a wrong button and ordered a 1GB €21.98 monthly data plan.
I already have a data plan.
How can I cancel this order and reactivate my SIM card?

Lösung von o2_Andrea

Dear @AB.Alan ,

first of all, welcome to our forum. Nice that you have found the way to us. :-)

You received an Email with a "Widerrrufsbelehrung.pdf". Use it to cancel your contract within 14 days on from booking.
In that cancellation policy you'll find an emailaddress for that cancellation.
It is as @TBCMagic said, a once deactivated SIM-card can't be activated anymore.

Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

Kind regards,
Andrea

    2 Antworten

    A
    • Anonymous
    • May 15, 2019
    Hi!

    It is not possible to reactivate a deactivated sim card.
    You must order a replacement card (29,99 Euro)

    Wait for further support from a moderator.
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • Lösung
    • May 16, 2019
    Dear @AB.Alan ,

    first of all, welcome to our forum. Nice that you have found the way to us. :-)

    You received an Email with a "Widerrrufsbelehrung.pdf". Use it to cancel your contract within 14 days on from booking.
    In that cancellation policy you'll find an emailaddress for that cancellation.
    It is as @TBCMagic said, a once deactivated SIM-card can't be activated anymore.

    Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

    Kind regards,
    Andrea
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