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Termination problem DSL internet connection

  • March 25, 2016
  • 4 Antworten
  • 287 Aufrufe
bikramghosh
Besucher:in
Hello I have two question

1.As per the contract letter it is a 24 months contract but I have checked in my product details and according that it is showing without contract.

2.I am leaving Germany in end of April so I want to cancel my connection and i was trying to do from online that is from terminate connection but it is showing that access not allowed.So how can I do this and what are the things that i need to do to cancel. Also tell me the procedure to cancel in details



Lösung von o2_StefanX

If you have a minimum contract duration, you have to cancel the contract in a written letter and a copy from your deregistration from germany.

Regards

Stefan

4 Antworten

o2_StefanX
Forum|alt.badge.img+16
  • o2_StefanXTeam
  • Team
  • Lösung
  • March 30, 2016
If you have a minimum contract duration, you have to cancel the contract in a written letter and a copy from your deregistration from germany.

Regards

Stefan

bikramghosh
Besucher:in
  • bikramghosh
  • Autor
  • Besucher:in
  • May 5, 2016
Hello Stefan ,

Thank you for your information .

As per yours comments I have send a letter with my degistration copy in last Monday.

Also I contacted to o2 shop ,on behalf of me they contacted hotline and fax the same documents and told me your request is accepted and it will be cancelled .

As I will be leaving Germany on 8th may ,this Sunday ,so I want to make all payments and close my bank account .

So could you please check how much time it will take ,and please send me a email or letter that my request is accepted .

Thanks in advance..

Regards

Bikram

bikramghosh
Besucher:in
  • bikramghosh
  • Autor
  • Besucher:in
  • May 5, 2016
Please find my bellow details

Kundennummer DE15278407

Auftragsnummer 3012997613

Festnetz 030/xxxxxxxx

Regards

Bikram

#//: Rufnummer aus Gründen des Datenschutzes editiert

o2_Christian
Forum|alt.badge.img+19
Your documents have arrived a few days ago. Your cancellation is still being processed. Once that is completed, we will inform you in writing and tell you the remaining amount.

Best,

Christian

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