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MY DSL router not working since one week

  • February 27, 2017
  • 1 Antwort
  • 68 Aufrufe
SujataGoswami
Besucher:in
Hello, 

My DSL router is not working since one week. I have tried resetting it many times. It does not accept the PIN as well. 

I contacted many times technician through call and got no response. I wrote a letter to o2, got no response. I am continuously asking to o2 Deutschland guys on facebook, no response after saying that they generated ticket. 

I do not know how and whom to reach for my request. This is the height of tolerance. 

I want to cancel my contract now. Please guide me how to cancel the existing contract. I bought it on 23 March 2015.

I will be thankful if somebody can guide me through the cancellation procedure only. 

Sujata

    1 Antwort

    Jogi
    Legende
    • Jogi
    • March 3, 2017
    Hi,

    for this procedure you must write a letter with inclouds your adress, custemer-number and the reason why you are writing, in this letter you must stating a reasonable deadline (ca. 21 days) for troubleshooting, if they don´t can hold the deadline you can offer that you try to cancel your contract by extraordinary termination ("außerordentliche Kündigung").

    Sending this letter per post to:

    Telefonica GmbH

    Überseering 33

    22297 Hamburg

    or by fax to 01805-880088

    Greetz

    P.S.: Excuse my bad english but i hope it is understandable

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