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Contract termination issue

  • January 6, 2020
  • 5 Antworten
  • 99 Aufrufe
R
Besucher:in

My customer Number: 60xxx5191

DSL number: 030-49xxxx42

I want to cancel contract as I have moved out of Germany, returned router as well. But contract still showing active. Please help to terminate.

Edit: Personal data anonymized / o2_Flo

Lösung von o2_Andrea

Dear @Rbond ,

 

first of all, welcome to our forum. Nice that you have found your way to us. :-)

 

You can`’t cancel your contract here in our forum. You have to fill out the following formular: https://static2.o9.de/resource/blob/67636/9d3f15b4662fcad32f6c6e3bf0a7a390/contract-cancellation-moving-abroad-download-data.pdf

It is for mobile contracts, but you can use it for DSL, too.

You have to pay the outstanding debts.

 

Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

 

Kind regards,

Andrea

    5 Antworten

    bs0
    Legende
    Forum|alt.badge.img+46
    • bs0Legende
    • Legende
    • January 6, 2020

    What have you done so far to terminate the contract?

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    R
    Besucher:in
    • Rbond
    • Autor
    • Besucher:in
    • January 6, 2020

    Hello BS0,

    When I was in Berlin, I mailed a letter to below address stating my hostel owners provided their own wifi and attached official document of it:

    Telefonica Germany GmbH & Co. OHG
    Überseering 33
    22297 Hamburg

     

    bs0
    Legende
    Forum|alt.badge.img+46
    • bs0Legende
    • Legende
    • January 7, 2020

    If you want to terminate the contract early you need to send a deregistration document from Germany and proof of your residence abroad. You also have to pay 3 months line rental.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    R
    Besucher:in
    • Rbond
    • Autor
    • Besucher:in
    • January 7, 2020

    Actually, I canceled the contract first due to Hostel owners provided their own wifi which was mandatory to pay for all students. Based on that I requested to cancel the Contract and after a few days, I deregistered from Germany and moved to the USA. That time I didn't have a degeneration document as well as the address proof of Abroad residence.

    Now as I am already in Abroad, please cancel the contract and let me know the total charges to pay at once.

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • Lösung
    • January 13, 2020

    Dear @Rbond ,

     

    first of all, welcome to our forum. Nice that you have found your way to us. :-)

     

    You can`’t cancel your contract here in our forum. You have to fill out the following formular: https://static2.o9.de/resource/blob/67636/9d3f15b4662fcad32f6c6e3bf0a7a390/contract-cancellation-moving-abroad-download-data.pdf

    It is for mobile contracts, but you can use it for DSL, too.

    You have to pay the outstanding debts.

     

    Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

     

    Kind regards,

    Andrea

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