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Prepaid plan refund and balance return

G
Neuling

Hello,

 

I want to terminate my Prepaid SIM in O2. I read the guideline and saw that I have to fill out a form and send it by post letter. 

1) Is sending a post letter the only way to get my top-up balance back? How long will the process take after sending the letter? 

2) Also, I never got to use these plans as my SIM got terminated as soon as I signed up for another contract. Do you think it is possible to get a refund on these plans? 

 

 

Thank you in advance, and please let me know if there is a contact I can call in English to get help on my termination. 

Lösung von RhobarDerIII

Good evening @Geneee,

Welcome to the O₂ community!

Thank you for addressing the community with your request.

Customer Support English: 089 66 66 30 08 1 - Support hours: We are available on weekdays from Mon. - Fri. 8 am - 8 pm and Sat. 10 am - 6 pm.

Delivery of the letter usually takes 2 - 5 working days. You can now cancel contracts with one click but I don't know exactly if it works for prepaid. After O₂ has received the notice it usually takes a few days but it can also take up to 8 weeks depending on how many notices the employees have to process.

Whether you get a refund I can not tell you that can only say a moderator.

It may take up to 14 days for a moderator to stop by here due to high demand for help.

Best regards | RhobarDerIII

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3 Antworten

RhobarDerIII
Profi
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  • RhobarDerIIIProfi
  • Profi
  • 1143 Antworten
  • Lösung
  • 25. September 2023

Good evening @Geneee,

Welcome to the O₂ community!

Thank you for addressing the community with your request.

Customer Support English: 089 66 66 30 08 1 - Support hours: We are available on weekdays from Mon. - Fri. 8 am - 8 pm and Sat. 10 am - 6 pm.

Delivery of the letter usually takes 2 - 5 working days. You can now cancel contracts with one click but I don't know exactly if it works for prepaid. After O₂ has received the notice it usually takes a few days but it can also take up to 8 weeks depending on how many notices the employees have to process.

Whether you get a refund I can not tell you that can only say a moderator.

It may take up to 14 days for a moderator to stop by here due to high demand for help.

Best regards | RhobarDerIII

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
o2_Solveig
G
2 Personen gefällt das
  • o2_Solveig
    o2_Solveig
  • G
    Geneee
G
Neuling
  • Geneee
  • Autor
  • Neuling
  • 1 Antwort
  • 27. September 2023

Thank you for the answer. 

I will wait for the moderator to stop by and help me solve my other inquiries. 
Actually it is these 3 plans that I didn’t get to use. (Surf-Dayflat-Voice, o2 Community-Flat, o2 Prepaid Data Pack S) 

Let me know if I can get refund for these 3 plans as my sim got terminated on 21’st of Sep and I didn’t get to use any of these plans. 

thanks in advance.

RhobarDerIII
Einer Person gefällt das
  • RhobarDerIII
    RhobarDerIII
o2_Steffen
  • o2_SteffenTeam
  • Team
  • 14674 Antworten
  • 6. Oktober 2023

Hello, I have arranged the credit entry for you. Please have your credit paid out to your bank account using the following PDF template:

Prepaid-Guthabenauszahlung

Best regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
RhobarDerIII
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  • RhobarDerIII
    RhobarDerIII

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