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Cancellation/Return of SIM

  • 15 November 2018
  • 8 Antworten
  • 131 Aufrufe
E
Rang
I need to cancel the contract for phone number 0176xxxxx416. I ordered for a handy but my request was denied and I only received the sim card. My email to customer care is unreplied. I have received an invoive though I have not opened the sim package I recieved.

Edit: Rufnummer anonymisiert und Topics zusammengelegt
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Lösung von o2_Steffen 16 November 2018, 10:44

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8 Antworten

E
Rang
0176xxxxx416. I ordered for a cell phone but my request was denied and i only received the sim card. My email to customer care is unreplied. I've received an invoice I recieved.

Edit: Rufnummer anonymisiert
o2_Steffen
Hello @elviskhamala,

If you ordered the contract online or by phone, ou have 14 days to cancel the contract (Widerruf).
You must send the cancellation (Widerruf) via post or fax to the following address:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Fax: 01805 5717 66

Best Regards Steffen
Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
E
Rang
Hello @elviskhamala,

If you ordered the contract online or by phone, you have 14 days to cancel the contract.
You must send the cancellation via mail or fax to the following address:

Telefónica Germany GmbH & Co. OHG
customer care
90345 Nuremberg

Fax: 01805 5717 66

Best Regards Steffen
Hello Steffen, thank you for your reply. Since 14 days is already over (since 29th October) kindly advice me on the next steps to cancel the sim card. I had written to customer care the day after receiving the card but no reply. But since that ship is sailed, I would like to know what my options are at this point
E
Rang
Hello Steffen, thank you for your reply. Since 14 days is already over (since 29th October) kindly advice me on the next steps to cancel the sim card. I had written to customer care the day after receiving the card but no reply. But since that ship is sailed, I would like to know what my options are at this point
o2_Steffen
Hallo @elviskhamala,

did you use the same Adresse to contact the customer care?

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

It is the same Adress to send your Cancelation. Maybe you have a registered letter with a return advice?

Best regards

Steffen
Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
E
Rang
Hello Steffen,
Thank you for your reply. I contacted customer care by email ( customer service@o2.com) which I gave to the credit team ( bonitaet@telefonica.com ) Do you mean to say I need to send a letter? Or I should have sent a letter?
E
Rang

1 Anlage
o2_Steffen
Hallo @elviskhamala,

yes it is not possible to cancel via E-Mail.

LG Steffen
Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8

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