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Transfer credit to another O2 prepaid

A
Neuling

Hello,

I would like to transfer remaining credit to my another prepaid 02 number.


Br,

Alexey

Lösung von o2_Alina

Hi @AlexeyS ,

as @Klaus_VoIP already wrote, a transfer is not possible.
With this form you can deactivate the card and withdraw the credit. → https://static2.o9.de/resource/blob/70982/04121d8037b6f6e79a78ce3365339c64/prepaid-guthabenauszahlung-download-data.pdf
Unfortunately we only have the form in German.

 

Best, Alina

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    7 Antworten

    Klaus_VoIP
    Legende
    • Klaus_VoIPLegende
    • 31994 Antworten
    • 16. Juli 2020

    Not possible.

    There is no transfer process in place. You may cancel one prepaid and you get the money back.

    Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
    o2_Alina
    • o2_AlinaTeam
    • Team
    • 465 Antworten
    • Lösung
    • 21. Juli 2020

    Hi @AlexeyS ,

    as @Klaus_VoIP already wrote, a transfer is not possible.
    With this form you can deactivate the card and withdraw the credit. → https://static2.o9.de/resource/blob/70982/04121d8037b6f6e79a78ce3365339c64/prepaid-guthabenauszahlung-download-data.pdf
    Unfortunately we only have the form in German.

     

    Best, Alina

    Klaus_VoIP
    Einer Person gefällt das
    • Klaus_VoIP
      Klaus_VoIP
    ashutosh
    Neuling
    • ashutosh
    • Neuling
    • 4 Antworten
    • 13. Dezember 2023

    Hello,

    I am initiating a request to port my O2 number to another network. Will it be possible to transfer my credit along with the porting of the number?

    Or do I have to first withdraw my balance and then request for porting of the number?

     

    Thanks,

    Ashu

    Vilureef
    Superstar
    • Vilureef
    • 50002 Antworten
    • 13. Dezember 2023

    Hello @ashutosh,

    First release the number via the app and after porting you can have the credit paid out.

    https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/

    Best regards

                                                                                                                               46

    -
    o2_Flo
    • o2_FloTeam
    • Team
    • 13177 Antworten
    • 21. Dezember 2023

    Hey @ashutosh,

    welcome to the o2 Community 💙

    do you need further help :)? 

    Greetings,
    Flo

    Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
    ashutosh
    Neuling
    • ashutosh
    • Neuling
    • 4 Antworten
    • 21. Dezember 2023
    o2_Flo schrieb:

    Hey @ashutosh,

    welcome to the o2 Community 💙

    do you need further help :)? 

    Greetings,
    Flo

    Yes, could you please guide me in transferring my credit to my personal bank account?

    whom should I send the filled document from here ?

    https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/

     

    Thanks & Regards,

    Ashutosh

    o2_Rebecca
    • o2_RebeccaModeratorin
    • Moderatorin
    • 2095 Antworten
    • 29. Dezember 2023

    Hello @ashutosh ,

    The address you need to send the form to is provided on the top right corner of the document itself 😊 in case you haven’t sent it yet:

    Telefónica Germany GmbH & Co. OHG
    O2 Prepaid-Kundenbetreuung
    90345 Nürnberg

    Kind regards, Rebecca

    Immer informiert bleiben ➝ https://g.o2.de/News

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