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Unknown Deductions

A
Rang
Hi O2,
I have facing this from quite a while, but was ignoring it untill now. Each time I load my account with Guthaben and leave the money for future use. It some how gets deducted for some unknown reasons. For instance on 16 Jan 2019, I loaded my account with 15 euros so that I can buy 400 mb data (2.99 euros). This left my account with 13.07 euros and already activated O2 small plan (expires on 27 Jan ). This morning when I checked my account , its only left with 3.10 euros. Please give me an explanation where the money went.
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Lösung von o2_Kurt 20 January 2019, 08:17

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12 Antworten

A
Hi!

You can check under "Mein o2" (or use the Mein o2 App) , for what the credit was used up.
a) https://www.o2online.de/ecare-prepaid/evn-uebersicht
b) https://www.o2online.de/ecare-prepaid/auf-ab-buchungen
A
Rang
Hi @TBCMagic

Thanks for your reply. I checked and still no trace of where my money went. Kindly find the attachment. I loaded 15 euros. 2.99 gets deducted and then the balance shows 3.10 euros.

1 Anlage
A
And link a) ? https://www.o2online.de/ecare-prepaid/evn-uebersicht
A
Rang
Hi @TBCMagic ,
Thanks for the reply.
This is terrible. It seems whenever there is extra balance in my account, O2 music activates and deducts 4.49 euros from my account. I never use this service... This is bizzarre. How can I claim my money back? As I am scrolling down the logs, this has been happening from so long.
A
Rang
The log depicts that the money is deducted by O2 music download. This exactly gets activated at 7.04 am in the morning when mostly I am sleeping. So whatever is happening, its without my consent. No service can automatically start and deduct money from the account whenever you have money in it.
A
It seems that the o2 Music abo has been activated before and this subscription will be renewed automatically in the morning hours.

Enter this site to cancal the o2 Music Abo: https://www.o2online.de/entertainment/wallet

If you wish, a moderator can also set a lock so that a subscription will never be booked.
A
Rang
Yes please allocate a moderator to cancel and lock this subscription.
o2_Kurt
Yes please allocate a moderator to cancel and lock this subscription.
Hello there!
The subscription is cancelled and the third-party services are now locked out.

Have a nice Day! 🙂

Viele Grüße,
Kurt
Signatur :)
M
Rang
Ich habe ein Problem. Ich habe den My Prepaid M-Dienst für 5.99 aktiviert. Wie kann ich ihn deaktivieren?

1 Anlage
o2_Tobias
Hallo @Misiokowa,

vielen Dank für deine Anfrage.

Damit ich dir weiterhelfen kann, habe ich dir gerade eine private Nachricht über o2_Support geschrieben.

Bitte antworte auf diese private Nachricht.

Vielen Dank.

Liebe Grüße,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
A
The SMS informs you only that you have used 80% of your highspeed data volume of your o2 my Prepaid S and include an advertising to speed up your internet speed If your highspeed volume has used up to 100%.
The data pack my o2 Data Pack M will only booked and activated If you answer with WEITER to the SMS you got.

Did you answered with WEITER to the SMS?
o2_Tobias
Hallo @Misiokowa,

bislang habe ich noch keine Rückantwort auf meine private Nachricht von dir bekommen.

Hat sich dein Anliegen erledigt?

Liebe Grüße,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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