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Unable to recharge credit

  • 16 November 2019
  • 1 Antwort
  • 91 Aufrufe

Dears, I'm trying to recharge credit via SMS charge, but I got a message that "your desired operation could not be carried out, please contact customer service." So, does anyone know the Email of customer service? Thanks, Nesreen 


1 Antwort

Hi!

Could you please write what you want to do exactly?
You want to send a text message to the 56656 to get the bank details of o2 because you want to transfer money from your bank account to your o2 prepaid card? Or do you want to charge via SMS to the 5667 (as described in Mein o2) credit? Charging over 5667: The details of your bank account were entered in Mein o2 before?

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