SIM activation (English)

Hello everyone.

I have a problem concerning the activation of a SIM card. In the last days of February, we (me and my girlfriend) bought two prepaid SIM cards in the Kaufland of Gottingen. We tried to do the Video PostIdent and didn't work, so we did the traditional PostIdent. We went together, and the kind sir made us the same paper, one after the other. Both of them were sent that day.

However, just one SIM card was activated. We waited, and thought that within a couple of days the other SIM should be enabled. It never happened.

Today, we went to two of the O2 stores in Heidelberg, and none of them could help us. In one store the person tells us that we have to activate it by going to Gottingen or calling to the hotline. We cannot go to that city again and also not know how to speak German (everywhere says that there are no people that talk in English in the customer service, except for in this forum). 

In the other store, the attendant told us that he could not activate the SIM because it was registered. He gave us the option to buy a new SIM and activate it right away.

So, we want to know if someone here could help us with this problem. We don't want to buy a new SIM but to activate this, after all the proceedings we did to enable it.

I hope we could find some answers here. Have a good night.

Joaquín.

Edit by o2_Katja: Verschoben in unsere Englisch Community