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  • Dear Team, i accidentally Activated the pack "Flat sms" today morning which costs 9.99 euros, which I didn't want to use. Immediately, I unsubscribed the plan. However, I have not got back the amount (refund) in my account. Please help!!
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Dear Team, i accidentally Activated the pack "Flat sms" today morning which costs 9.99 euros, which I didn't want to use. Immediately, I unsubscribed the plan. However, I have not got back the amount (refund) in my account. Please help!!

athreshr
Rang
Dear Team, i accidentally Activated the pack "Flat sms" today morning which costs 9.99 euros, which I didn't want to use. Immediately, I unsubscribed the plan. However, I have not got back the amount (refund) in my account. Please help!!

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Lösung von o2_Jessica 17 May 2018, 15:48

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3 Antworten

A
The cancellation (immediately or not) does not automatically refund your money.

Accidentally activated? Sure? 😉

To activate the package, you must first order the package and in the next step you must confirm the order.

I will ask for a solution. Please stand by.

o2_Jessica
Benutzerebene 7
Hello @athreshr‌,

we checked your concern and we can see that you deactivated it straight after booking it.

Mistakes can happen, but watch out next time about the options that you are going to activate. ☺️

We have refunded the amount of 9,99 EUR to your prepaid sim card!

Kind regards,

Jessica ☺️

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
athreshr
Rang
Dear Jessica, thank you so much for the help. Really appreciate it!

Warm regards,

Athresh

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