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Dear Team, i accidentally Activated the pack "Flat sms" today morning which costs 9.99 euros, which I didn't want to use. Immediately, I unsubscribed the plan. However, I have not got back the amount (refund) in my account. Please help!!


Dear Team, i accidentally Activated the pack "Flat sms" today morning which costs 9.99 euros, which I didn't want to use. Immediately, I unsubscribed the plan. However, I have not got back the amount (refund) in my account. Please help!!

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Lösung von o2_Jessica 17 Mai 2018, 15:48

Hello @athreshr‌,

we checked your concern and we can see that you deactivated it straight after booking it.

Mistakes can happen, but watch out next time about the options that you are going to activate. ☺

We have refunded the amount of 9,99 EUR to your prepaid sim card!

Kind regards,

Jessica ☺

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3 Antworten

The cancellation (immediately or not) does not automatically refund your money.

Accidentally activated? Sure? 😉

To activate the package, you must first order the package and in the next step you must confirm the order.

I will ask for a solution. Please stand by.

Benutzerebene 7
Hello @athreshr‌,

we checked your concern and we can see that you deactivated it straight after booking it.

Mistakes can happen, but watch out next time about the options that you are going to activate. ☺

We have refunded the amount of 9,99 EUR to your prepaid sim card!

Kind regards,

Jessica ☺

Dear Jessica, thank you so much for the help. Really appreciate it!

Warm regards,

Athresh

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