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Recharge problem

  • 13 October 2021
  • 1 Antwort
  • 25 Aufrufe

I am facing problem in loading money in my O2 app. I would like to load 10€ in my account. Also I got a message saying that an amount of 9,99€ will be debited from my account for O2 prepaid pack S. I have attached the the screenshot of message with this message. Why is 9,99 € getting debited from my account? Even when I haven't activated any plan yet.

Edit o2_Lars: Transfered to English/Mobile - Never post any personal information in a public forum.

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Lösung von o2_Manga 18 October 2021, 22:10

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1 Antwort

Hi @Piyu 

welcome to our community. :relaxed:

Did you already get in touch with our customer service to clarify the issue or are you still in need of assistance?

Greetings

 

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