Warum O2
Warenkorb
 Service
Gelöst

DSL Tariff Change

E
Rang
Hello,
 
My current DSL Tariff is "O2 DSL Classic M Flex,” and I would like to change it to "O2 My Home M" with 24month Contract.
I am also wondering if it's time to change the router, as I have been using the same one for a long time.
 
I visited the O2 shop nearby, and a member of staff advised me that the best is done online. However, I cannot find the right page. 
Could you tell me how I can process it? Or could you send me an offer? 
 
Thank you!
27.12.2023 12:53 o2_Katja: moved from o2 Home Vertrag & Tarife
icon

Lösung von o2_Andrea 23 January 2023, 09:22

Zur Antwort springen

18 Antworten

B
Rang
Benutzerebene 7
Abzeichen +1
I am also wondering if it's time to change the router, as I have been using the same one for a long time.

 

DSL routers from the o2 range suitable for o2 my Home L via VDSL (up to 100 Mbit/s downstream) are o2 Homebox 6641/6441/6741/6742, AVM Fritzbox 7490/7590/7590AX. The o2 Box 6431 should no longer be used.

If you want to rent a new DSL router from o2, you can do so at the prices according to the o2 price list. On offer are o2 Homebox 6742 for 3.99 EUR rental per month and AVM Fritzbox 7590AX for 6.99 EUR rental per month, plus a one-time fee of 49.99 EUR and 9.99 EUR shipping costs. 

As you can see, the rental conditions are not attractive. If you do not want to continue using your existing router, I would recommend buying your own Fritzbox. You will certainly find attractive prices in retail stores during the Black Friday promotion. 

o2_Matze

Hi @eucalyptus 

Welcome to our o2 Community.

We will be happy to help you with your contract extension and will make you an offer, which we will then send to you by e-mail.
Just to be clear: You want to switch from no contract duration to a 24 month duration based on the o2 My Home M tariff,  is that correct?

Do you still want to rent an o2 router, or did blablup talk you out of it ? 😄

Best regards Matze 

 

https://g.o2.de/wcr
E
Rang

@blablup 

Thank you for your advice!

I better purcahse new router, as mine is o2 Box 6431.

 

@o2_Matze 

Thank you for your comment.

It would be very much appreciated if you could send me available offer to my Email.

And yes, I would like to switch from no contract duration to 24 month contract, based on the o2 My Home M tariff. Regarding a router, I prefer buying new router, rather than rental by paying monthly fee.

 

Thank you for your help!

Kind regards,

 

B
Rang
Benutzerebene 7
Abzeichen +1

As the o2 Box 6431 has End of Life status, the box can be exchanged for an o2 Homebox 6741 free of charge in your old tariff (In the old tariffs, the router is included in the basic price). 

E
Rang

Thank you for your further advice regarding a router.

Would it be not possible to get my router exchanged for free, if I switch to 24month duration contract?  

B
Rang
Benutzerebene 7
Abzeichen +1

The o2 my Home tariffs do not include a router in the basic price, so you don't get anything for free. 

Therefore, my recommendation would be to first have the obsolete o2 Box 6431 replaced with an o2 Homebox 6741 free of charge in the old tariff and only THEN to change to an o2 my Home tariff and continue to use the o2 Homebox 6741 there free of charge.
Or alternatively buy a Fritzbox 7530AX yourself, which is technically better than an o2 Homebox.

E
Rang

Thank you very much for your reply. 

I follow your advise, that is convincing.

Now, could you you let me know where I can order new Router (o2 Homebox 6741)?  Can I order it online? So far I cannot find the appropriate page for it.  And once I receive new router, can I start to use it straight away, or do I need to make an appointment for technician to come and set up?  

B
Rang
Benutzerebene 7
Abzeichen +1

Maybe @o2_Matze can send you a o2 Homebox 6741 as a free replacement for your o2 box 6431 that doesn’t get any updates anymore. 

o2_Matze

Hi @eucalyptus (much love for your nickname btw) 

This 

Maybe @o2_Matze can send you a o2 Homebox 6741 as a free replacement for your o2 box 6431 that doesn’t get any updates anymore. 

is a possible option, no question at all. 

So, if you want to i can arrange everything for a router swap.

Best Regards Matze 

 

https://g.o2.de/wcr
E
Rang

@o2_Matze 

It would be very much appreciated if you could arrange for a router swap.

Thank you for your help!

o2_Matze

@eucalyptus Done, you will get the new router with in the next five to seven business days. Please return the old o2 router to us (after you installed the new o2 router)  via https://router-retoure.o2online.de/start/app/dashboard  There you can create return label for free shipping. 

Best Regards Matze  

https://g.o2.de/wcr
o2_Manuela

Hi @eucalyptus , 

has the router arrived in the meantime?
Would you now like an offer for the o2 my Home M?
We will gladly send you something by e-mail. 😊

 

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
o2_Maria

Hi @eucalyptus ,

so far you have not reported here again. Are you still interested in an extension offer?

Best regards

Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
E
Rang

Dear @o2_Matze,

Thank you for arranging new router, it works well!

 

Dear @o2_Maria, @o2_Manuela,

I am sorry for my late reply, but  I am still interested in extension offer.

Could you send me the detail, please?

 

Thank you.

o2_Manuela

Hello @eucalyptus , 

before I can send you an offer, can you verify your email address?
I have sent you an email regarding verification. 😊

Please  write us here after the email-verification is done, so we can send you an offer. 

 

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
o2_Andrea
Benutzerebene 7

Dear @eucalyptus ,

are still interested in an offer from us? So please do as o2_Manuela requestet the email verification.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
D
Rang

Hi @eucalyptus (much love for your nickname btw) 

This 

Maybe @o2_Matze can send you a o2 Homebox 6741 as a free replacement for your o2 box 6431 that doesn’t get any updates anymore. 

is a possible option, no question at all. 

So, if you want to i can arrange everything for a router swap.

Best Regards Matze 

 

Hello, I have the same situation in this case. Culd you please also send me a o2 Homebox 6741 as a free replacement for my o2 box 6431? Than you in advance! MfG! SL 

o2_Giulia

Hello @dr1029,

welcome to our o2 Community 😀

I was happy to take a look at your contract; your router can also be replaced with a newer model free of charge.

However, your DSL contract is being cancelled by January 14th, 2024. Are you sure that your require a new router for the last few days?

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica