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My phone was returned to O2 after unsuccessful shipment

  • 10 December 2018
  • 1 Antwort
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B
Rang
Hi there,

I ordered a phone - with a new contract - from O2 on the 27th of November. Several invoices and my SIM cards arrived okay, but after several unsuccessful shipment DHL returned my phone (my name was not yet marked at the doorbells when these shipments (would have) happened). What can I do now, when should I expect my phone being shipped?
Thank you for the kind help,
Aron

P.S.: Is it just me or it is a bit rude that O2's page is not translated to at least English. After all, Germany hosts lots of internationals. Anyway, thanks for helping.

TBCMagic: Thread has been moved to the right place

1 Antwort

o2_Jan
Hi @baroncs1,

welcome to the o2 community!

Please send us a direct message to @o2_Support (by klicking on this link) and include your phone number, date of birth and the last four digits of your IBAN account, that way we can track what happened to your phone and see what to do next.

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt

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