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Question about contract

  • 13 October 2019
  • 1 Antwort
  • 51 Aufrufe

Hallo,

i have the same problem, I only included my husband on my contract which says we pay like 55€ a month on family tarif, but the bill just came which is 79€ meaning 24 euros extra. Is there an explanation for this? And why were we not informed about any extras when we signed the contract?
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Lösung von o2_Jan 16 October 2019, 13:46

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1 Antwort

Hi @Mpuya,

welcome to the o2 community!

Your current bill contains both the change of your current tarif (o2 Free M → o2 Free M Boost) as well as the new second tarif (o2 Free M Boost as well).
The second tarif already features the 50% discount (“Promo Kombi Vorteil”) for the time since its activation.

Additionally, there is the one-time activation fee of 39.99 EUR which is charged automatically since the second contract is a new one (this was stated on the papers in the shop as well as in the mails regarding your new contract).

In other words: The upcoming bill will consist of the basic fees of 35 EUR + 17.50 EUR, so roughly 53 EUR per month.

Best regards,
Jan.

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