Hello O2 Team,
I am been billed for an amount of 39.99 euro with new mobile contract for the month of april & May 2022 without my prior approval
i had not applied for this new mobile contract and neither using this new number
I hereby request you to revoke this payment to my account and cancel the contract for the same
Looking forward for your co operation
Edit by o2_Katja: Moved to our english community
Lösung von o2_Kurt
Zur Antwort springen
+7
Have you been in contact with o2 recently regarding your contract? Have you received emails regarding this new contract?
Recently No one from O2 had contacted me regarding this new mobile contract ,also no emails where send to me regarding the new contract
please help me to solve this issue , i had send a written post of my complaint to your customer support in the following address on 09.05.2022
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
But unfortunately no one responded until now
Hello, good morning
Any feedback regarding my above request
Thanks
Hi
thanks a lot for your patience. I’ve contacted the contract department to get more info on the current status of your complaint. They should get in touch with you, soon. Please let us know, if something (or nothing) comes up after a week or so; we’ll then try a different contact to get some clarification on this matter.
Best regards,
Kurt
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