I have a contract for a smartphone together with a mobile tarrif included. I wrote a termination letter for the mobile tarrif. The aim of this termination letter was to stop paying for the mobile tarrif which i haven't used and to continue paying the smartphone within the contract terms.
I received an email that they had gotten the termination letter. But the problem is that since then they have still been taking money for the mobile tarrif anyway. Kindly assist on this. Thankyou.
Lösung von o2_Tobias
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