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Downtime in online account


Hi, since yesterday, the O2 online account doesn’t work, cannot change or review any contract info. Help please!!!
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Lösung von o2_Kurt 20 January 2019, 14:24

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Hello there!

Our "Mein-o2"-Portal is currently closed for maintaince.
The portal is expected to be back in service by Monday morning.

Viele Grüße,
Kurt
Thanks for the fast feedback. I wanted to change my contract conditions as the deadline is today. So because of O2 own downtime, I don’t want to continue with conditions that I don’t want for another year. What can I do about it?
Hi!

What kind of changes are we talking about?

Kurt
Actulally the tarif change is for my husband mobile contract which renewal date is today. He is currently paying EUR 25 for 1G. Yesterday we were in an o2 shop and they mentioned that the same conditions are now available for around Eur 20
Thanks for the quick answer!

I guess the contract is rather old, judging by your description. If that´s the case, you should be able to renewal to contract at any given time (i.e. you can renew your contract after 24 Months at any given time without deadlines).
We can take a look at your contract tomorrow to see what tariffs are available, would that be alright? :)

Viele Grüße,
Kurt
That would be great, yes, the contract is from 2016, quite old. From the comments given by the O2 shop, they told us that we have to change the package by today (as it looks like there is an automatic yearly term renewal?). What you mention makes complete sense for us, as all I want to do is to change the price with the same 1GB tariff. What shall I do tomorrow? Contact you again?
We´ll contact you here 🙂
I can´t tell you the exact time, but we´ll get back to you as soon as we can!

Have a nice Sunday!

Viele Grüße,
Kurt
Thanks, have a nice Sunday as well.
Hi, would it be possible to check the topic above as the term end is today for my husband. Thanks
Hello @Cnstkes we are talking about the contract you are registered with? (last numbers -43)

Because this tariff ist not from 2016 and has not 1 GB.

Greetings, Katja
The phone number is : 0176 xxxxxxxx, it was for my husband

Edit by o2_Katja: Rufnummer anonymisiert
@Cnstkes please dont post personal informations like numbers in this public community.
I sent you a private message, please answer and i will have a look for a nice offer. :)

Postscript: You find the private messages here: https://hilfe.o2online.de/inbox/overview

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