Warum O2
Warenkorb
Service
Gelöst

Sim card not preauthorized


I recently moved and had to cancel my internet. Now my phone is saying that my sim card is not preauthorized and I cannot make or receive phone calls.

Edit o2_Larissa 30.07.2022/ 19:07: moved from o2 SIM-Karte: Bestellung & Aktivierung to English o2 Community: Mobile

icon

Lösung von o2_Matea 8 August 2022, 12:27

Zur Antwort springen

5 Antworten

Benutzerebene 7
Abzeichen +4

Do you mean not activated? I am not sure what you moving has to do with your SIM card. Please provide a bit more information on your problem.

After applying for internet cancelation it says Sim 2 not provisioned. I have been using the phone without problem for over 2 years. Should I just add more money to my account balance? It does say 0 which is also odd as I had a positive balance on Thursday.

I just checked, and they definitely stole my money. Do I just apply for a new plan?

Benutzerebene 7

Hey @Bijski,
welcome to the Community💙
Are you able to make phone calls by now? 

Do I understand this rightly?
You are saying that:

I recently moved and had to cancel my internet.


Is it possible that you may have terminated the contract and 
therefore:

Now my phone is saying that my sim card is not preauthorized and I cannot make or receive phone calls.

 

If so, I would suggest to reactivate your contract and you could use ur phone as usual.
Beste Matea

I added money to my account, and purchased a new tariff, but that also stopped working after 2 weeks. I've since moved to a different carrier. 

Deine Antwort