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problem with number activation

A
Rang

I still can't activate my number. I tried using the video option, so yesterday 05/09 I went to the DHL post in Senden where I submitted and signed the form, and submitted my passport for verification.  confirmation of residence. please help me activate my number, because now it doesn't allow me any of the options. best regards, almin cuturic

Ich kann meine Nummer immer noch nicht aktivieren. Ich habe es mit der Videooption versucht, also bin ich gestern 09.05. zur DHL-Post in Senden gegangen, wo ich das Formular eingereicht und unterschrieben und meinen Reisepass zur Überprüfung eingereicht habe. Aufenthaltsbestätigung. Bitte helfen Sie Ich bitte Sie, meine Nummer zu aktivieren, da sie mir jetzt keine der Optionen zulässt. Mit freundlichen Grüßen, Almin Cuturic

 

Edit o2_Sven 07.09.2022/08:38: Moved from o2 Simkarte to English o2 Community: Mobile

 

 

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Lösung von Almin10 19 September 2022, 16:12

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6 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

Why didn't it work? What did they tell you in the post office? Another option would be to go to an o2 Shop.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
A
Rang

I have tried everything.in the post office i give them the postident code,so they scan and also my passport and valid adress.

In the o2 shop,they say they only activate the sim card which were bought in the shop.

Now i dont have any option throw the activation procedure.here is the picture!

 

o2_Micha
Benutzerebene 7

Hello @Almin10 thanks for messaging us here in our community, please feel welcome. 💙
Were you able to activate your prepaid account after your last post? Or do you still need support?

LG
Michael

#bleibgesund
o2_Micha
Benutzerebene 7

Hi @Almin10 unfortunately you are not reacting since your last post.
Does it mean you have allready solved your request?
If this is the case, please mark your thread as solved. Else please discribe what happened since your last post.

kindly regards
Michael
 

#bleibgesund
A
Rang

Finished,thanks

o2_Micha
Benutzerebene 7

Hi @Almin10 thanks for your respond and very good to read that everything is fine.
IT would be wonderful if you mark your thread as solved.

kindly regards
Michael

#bleibgesund

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