Prepaid sim order not recieved

Hi,

I had lost my prepaid O2 sim card. I ordered a new one with same number on Jan 23rd 2023. I got an email saying:

“We hereby confirm your SIM card order for your o2 contract. In the next few days you will receive the SIM card at the address of your choice.”

On 25th I got another email saying:

You have ordered a SIM card for the phone number 49xxx. The new card is already on its way to you.

I still haven’t received the SIM card. I was told it takes only 3-5 working days? I am unsure how to trace the card?

o2_Antje: Moved from Prepaid to English Community / 02.02.2023 / 17:33 Uhr